Eligibilty Ensuring you enjoy your gear is our priority. Should your item arrive broken, faulty, wrong, or not as shown, kindly reach out to us at sizzleandsandsa@gmail.com within 7 days of arrival with images and order info. Faulty items can be sent back, fixed, replaced, or reimbursed per the Consumer Protection Act. Items must be sent back in a tidy, fair state with all original parts. For digital orders, returns for change of heart can be made within 7 days of delivery, as long as the item is mint, unused, and in its box. Return shipping for these cases is the buyer's cost. Bespoke, custom, etched, or altered items are final sale unless they are faulty or the wrong item was sent. Reimbursements are issued only after thorough review of the returned item. Delivery costs are non-creditable unless the return stems from our mistake or a broken item. To file a claim, reach out to sizzleandsandsa@gmail.com with your receipt number and proof.